- Incorporated The Brighton Hotel in Best Western Hotels, doubling revenue from £500k to £1 million within 2 years.
- Executed all aspects of business operations including recruitment and retention strategies through to the oversight of refurbishments, whilst improving the quality but keeping the original characteristics and features.
- Involved in the operational process of the hotel, including involvement with all aspects from basic administration tasks to facilitating changes to management programmes.
- Implemented new technological systems throughout the establishment enabling increased occupancies and average room rate (ARR), achieving a 30% increase within 2 years.
- Actively produced marketing initiatives including promotional campaigns alongside tourist boards.
- Maintained excellent working relations with employees, ensuring best working practices.
- Sold hotel to an existing chain of hotels and a very healthy profit.