PRIVACY POLICY

PANTILES HOTELS CONSULTANCY Ltd Privacy Policy

Pantiles Hotels Consultancy Ltd are committed to protecting your privacy.

The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information. We are required under the GDPR to notify you of the information contained in this privacy notice.

The Company is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.

This policy should be read with the terms and conditions of use for our website at https://www.hospitalityandhotels.com Our privacy policy explains how we use the information we collect about you, what you can do if you would like to limit how we use that information, and how we safeguard your privacy. It also explains the choices you make about the way information is collected and used. When you use https://www.hospitalityandhotels.com or supply personal information to us through or in connection with this website, you give your consent to our collection, use and disclosure of your personal information in accordance with this policy.

You can visit the website without disclosing any personally identifiable information about yourself.

If you do not agree to anything set out in this Privacy Policy, you should not use the service and you should not provide us with any personal information.

Cookies

Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use on the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org. or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is Pantiles Hotels Consultancy Ltd. Data Controller is just a legal term that means we have responsibilities in respect of your personal information under the Act.

The Information Pantiles Hotels Consultancy Ltd May Collect About You

When you visit our Service (in a restaurant, tablet, on a mobile device, or desktop), you may provide us with information personal to you including for example your name, your address, your postcode, your email address, your mobile phone number and your date of birth, whether you are a student, and the other information outlined below (your “personal information”). You may provide additional personal information if you wish.

By corresponding with Pantiles Hotels Consultancy Ltd by email, in writing, on social media or telephone, in which case we may hold the content of your emails, letters or conversations together with your title, name, email address, the social media username that you’re using, telephone number and our responses

We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, how you use our Service, and the date and length of your visit. This information is collected automatically. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience on our Service.

How Pantiles Hotels Consultancy Ltd Will Use Your Personal Information

We use your personal information for the purposes of:

contacting you with information about Pantiles Hotels Consultancy Ltd services, news and special offers, if you’ve given your consent when you registered with us

making sure you get the best experience from our Service – depending on what computer or device that you’re using

notifying you about changes or updates to any of our Services

carrying out market research and product development

meeting legal, regulatory and compliance requirements

investigating any complaints

investigating any safety, health & safety, incidents, accidents or security incidents or breaches

Personal Information We May Share With Others

We never sell or give your personal information away to anybody.

Where we share your personal information, we ensure that they have agreed to be bound by this Privacy Policy and will only use it for the purposes outlined in this Privacy Policy.

It’s possible that we, or one of our divisions, agencies or affiliates, could merge with, be sold to, or be acquired by a third party. In accordance with the conditions of this Privacy Policy, we may share your personal information with any successor company.

Third parties:

We may disclose personal information about you to other third parties to comply with applicable laws and regulations. We also have the right to disclose such personal information to third parties where there’s been a complaint concerning your use of our Service or where we believe that you haven’t complied with our Privacy Policy.

We may be required to share your information with third parties when investigating any safety, health & safety, incidents, accidents or security incidents or breaches.

We engage third party payment processors to process the payment of your online order. These third-party processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.

We may also share personal information with third parties for marketing, advertising and strategic development purposes to help us understand customer trends and patterns and to make sure that Pantiles Hotels Consultancy Ltd is talking to you about the most relevant things. However, we will only send marketing to you where you have previously explicitly consented to receiving marketing materials from us (for example, when you enter a competition we’ll ask for your consent). If you don’t give your consent, it won’t prejudice your chances in any competitions.

Entities:

Pantiles Hotels Consultancy Ltd

We’ll share your “personal information” with people or departments within Pantiles Hotels Consultancy Ltd but only if they have a need to access it.

We may also share such details with auditors or legal professionals to obtain professional advice. If we do this, your statutory data protection rights will be preserved.

You should be aware that if we’re requested by the police, a regulatory or government authority in the investigation of suspected illegal activities to provide your personal information, then we are entitled do so.

What Security Measures We Have In Place To Protect Your “Personal Information”

The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we can’t guarantee the security of your data transmitted to the Service; any transmission is at your own risk.

We believe to have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. We’ll continue to maintain and improve these security measures in line with legal and technological developments.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How and Where Pantiles Hotels Consultancy Ltd Store Your Personal Information

Access to your personal information is limited to those who have a need to manage it. This could include our employees of our group companies, service providers or agencies but your data will be protected in the same ways as outlined in this Privacy Policy. We’ll take all necessary and reasonable steps to ensure that any personal information is afforded under UK law including making sure that it is protected by appropriate technical, physical, electronic, and organisational procedures in place to keep that personal information and prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information. By submitting your personal information, you consent to this.

Transferring personal information outside the European Economic Area

The Company will not transfer your personal information to countries outside the European Economic Area.

Links, advertisers, third party sponsors & ad-servers

Some of our Services contain links to other services provided by other data controllers that are not covered by this Privacy Policy and where information practices may be different from ours.

How Can I Find Out What Personal Information Pantiles Hotels Consultancy Ltd Holds About Me Or Update My Details?

The Act gives you the right to access your personal information that we hold. To protect your privacy and security, we’ll take reasonable steps to verify your identity before we carry out your request. We will not ordinarily charge a fee for access to your personal information but we are entitled to charge a reasonable fee for providing a copy of your personal information to you if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within 30 working days. It may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You also have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or even to ask us to delete any account you have set up and the associated personal information.

If you have any questions about what we do with your personal information, ask us to make any changes to your account or to make a complaint please write to us.

We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the:

How Long Pantiles Hotels Consultancy Ltd Will Keep Your Information For?

We won’t keep your personal information for longer than required by law or for our legitimate business purposes.

The Use Of Our Service By Under 16s

Our Services are not proposed for children and are therefore only to be used by anyone aged 14 or over and those under the age of 16 should have their parents or guardians’ consent. We encourage the supervision of children’s online activities. For example, parental control tools which are available online to help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission. Your child’s privacy is important to us and we are committed to safeguarding children’s personal information collected online. Users of our Service may participate in many activities without providing any personal information. However, if you’d like to participate in certain interactive features on our Service, we’ll ask you to provide us with certain information, such as your email address and age. We will not send any marketing communications to anyone who has disclosed that they are aged under 16.

Changes to our Privacy Policy

We keep our privacy policy under regular review. This privacy policy was last updated on the 12th Oct 2023. From time to time we may revise it to reflect new company initiatives, and changes in the law.

Any changes to this policy will be posted on her so that you are always informed of the latest version. You should check this policy on occasion to ensure you are content with any changes.

How To Get In Touch With Us

If you have any questions or comments about this Privacy Policy please feel free to get in touch with us. You can write to us through our contact form.